Ramblings on technology with a dash of social commentary
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  • Apple.com is Great but Lacks Support Features

    Posted on October 31st, 2009 phpguru No comments

    Apple, I love you. Your overpriced computers are so well crafted. I don’t mind (over) paying you guys every few years for a new system. My MacBook Pro serves me well.

    I was just visiting Apple Support to how to upgrade RAM on a MacBook  Pro though and found these features strangely missing.

    1) My Systems
    Let me store my info. I’m running in Bootcamp right now and there is no ‘About This Mac’. Dell.com has a nice Manage my systems admin panel.

    2) Login and Session?
    Why not let me login right on the home page? I have to find a buried link on the support page to reset my Apple ID, get to the forums… put an optional website widget everywhere that tracks my forum posts, alerts me of updates.

    3) Let me edit my iTunes playlist?
    Sure would be nice to be able to add songs I have streaming on a radio station, running in Safari on Bootcamp, or from my iPhone.

    4) Google voice/wave type interface?

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